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Popular Threads
Just complete purchasing a domain with them, and you will know what i mean. I am looking for a way to block payment to this company from my credit card.
numerous downtown, idiotic representatives. no control over rebooting your own dedicated server so requests take up to 24 hours. completely unprofessional.
they compensate you by giving you more free crappy service.
stay away!
STAY AWAY from iPowerweb.
Yep, I think eating monkey droppings about sums up what you go through trying to wrestle your domain away from these people! JC! No website, no help, no nice. They even keep your credit card on file! (I thought that was illegal!) I've not been with them for over a year, when they grab my domain, become my registered service provider and proceed with the process of a screwjob.
When and if I ever get this thing straightened out I will do everything I can to really screw them! (Which I hope by posting here I am starting.)
A word to the wise...Considering iPowerweb for your webhost? Run far, run fast and don't look back.
Beyond angry, beyond frustrated
I have experienced issues accessing my vdeck and webmail on and off since I began my account. The pages keep timing out. And every time I try to communicate this issue to them, they simply change my password and tell me that it's all fixed. Of course, it's not fixed because the problem isn't my password. The problem is that the pages are timing out.
Their live chat customer support personnel aren't educated enough about the product or don't care enough to address the actual issue(s) at hand. Every time I send an e-mail that explains the problem in greater detail, they send back a standard response that addresses some issue that has nothing to do with my specific problem, and then repeat my new password.
I don't know if it's because they farm customer support positions to people who don't have a master of the English language or an understanding of IT, or if they just hire people who aren't getting paid enough to care. Maybe both.
I just called them (5 minutes ago) to speak to someone, figuring I'd get a better response. Nope.
"I'm sorry, but I'll have to forward your request on to a Tier-2 technician. I'll explain your specific problem and make sure it gets addressed..."
What the Hell? If you can't help me, why are we talking? Why does your website say "Live Customer Support"?
Hell no. As of five minutes ago, I made up my mind to leave iPower.
I'm sick of their inept customer support and am going to MediaTemple, which has an excellent reputation and far superior infrastructure.
DO YOURSELF A FAVOR AND LEAVE IPOWER (IPOWERWEB) NOW. Any potential savings you THINK you might receive is NOT worth the headaches caused by innevitable server/services down time and lack of customer service skills.
iPowerWeb sucks.
Like others have noted, while they have a few good people working for them... odds are you'll reach someone who doesn't have any idea what the server is doing and will try to pass you off to a fictitious level 2 that doesn't exist (I have never, ever gotten an email back as they promise.... ever)... oh... and the online chat??? Like everyone else here... it's worthless... they have never once helped and are always oblivious to their own server problems... a.k.a. they will almost always lay the blame on YOU even when it's a problem with iPowerweb (which happens a lot)... I was hung up on TWICE today because they said I didn't have an account with them... I called again and I magically had an account again and was told that the others may have "lied"
their tech support is poor and evil.
i have to dedicated servers with them, they have power outages, and the servers crash, it takes them DAYS to look at your servers.
they say they will turn your server on - but it takes them 4 days, and when you call they tell you that every time you call hey have to take you case to the back of the line.
this company is a living hell - if your mental health and your business are important to you - STAY AWAY -